So you want to know a little more about us.... we're glad you asked. GermanAutoParts.com is a little bit different than most online parts stores. Lets face it, there are a lot of places to buy parts online, and a lot of scary stories out there about poor quality parts and poor customer service. Over the years we have developed a reputation for quality, value, integrity and service. Here is a little insight into our philosophy of doing business:
One of the first
We're not newcomers to the online parts business. When we took our business online 15 years ago we were one of the first websites for European car parts. Although we do business in the high-tech world of the internet, we have grown our business the old-fashioned way by providing quality, value and service, one customer at a time. Over that time we have learned what it takes to sell parts online, and how to provide the service to back up those sales.
European cars are more popular than ever now and the number of parts websites is growing as well. Anyone with a computer can start an online store these days, but what's often missing is product knowledge and experience. Many companies are trying to sell European auto parts as if they were DVDs or any other commodity. To us, car parts are not just any other product. Getting you the right part can be very complex, and that is what fascinates us, what drives us. Getting it right is what we strive for.
A friendly and knowledgeable staff
Over 15 years ago our company was started by enthusiasts out of a passion for European cars. We've grown since then, but one thing hasn't changed - we still have the passion. We're staffed by enthusiasts, we drive the cars, we turn our own wrenches, and we use the parts we sell in our own cars. When you call us, you'll get a real live person (during business hours of course) with an interest in our products and an eagerness to help. We don't all know everything, but chances are someone here can help. If it's after hours please leave a message or send an email, we return phone calls and we answer emails. We get excited when new parts are available and new products arrive. We might as well face it, we're parts geeks.
We're not just another cookie-cutter virtual store with no physical presence. We're a real brick-and-mortar (well, mostly steel actually) business with our own warehouse. This is very important because it give us control over the quality of what we sell. Often there are many manufacturers of a given part, and sometimes the quality and pricing varies widely. We sort out the good from the bad so you don't have to, and we offer the best value possible. If we wouldn't put a product on our own cars we won't sell it.
Having our own warehouse also gives us control over the shipping process. Our top-notch warehouse staff strives to ship every order as quickly as possible (most ship the same or next day) and every order is double-checked for accuracy and carefully packaged to ensure safe delivery. We don't just throw it in a box and slap a label on.
We've got your back
Ultimately, we're here to serve you. This sounds simple, but many companies seem to have lost sight of that. Our goal is to save you money (often a lot of money) on top quality parts, to get them to you quickly, and to back it up with exceptional service. We try very hard to get it right. Things almost always go smoothly, but on rare occasions something goes wrong. Maybe the part does not fit, or the wrong part was shipped, or it arrived damaged. On the rare instances when something goes wrong, rest assured we'll be there for you. We're in this for the long haul, not the quick sale - we've been around for over 16 years and have built a reputation on integrity and service. We want you to be comfortable purchasing from us, knowing we're a company that you can trust and a company that will go the extra mile for you. Thanks for letting us blow our own horn. We hope that this answers any questions you may have, if not feel free to contact us, we'd like to hear from you.